Jordan Address Travel – Sustainability Policy
 

Environmental Responsibility & Climate 

Action Jordan Address Travel works to reduce its environmental impact by: 

• Minimising waste and promoting digital processes whenever possible 
• Reducing energy and water consumption in office operations 
• Encouraging environmentally responsible behaviour among staff, partners, and guests
• Promoting suppliers that demonstrate environmental responsibility 
• Supporting the protection of natural environments and sensitive areas 
• Avoiding promotion of activities that harm wildlife or fragile ecosystems 

We recognise climate change as a global challenge and are committed to continuous improvement in reducing our operational environmental footprint.

Support for Local Communities & Economic Benefits 

• We aim to contribute positively to Jordanian communities by: 
• Working with licensed local guides, drivers, accommodations, and small businesses 
• Prioritising locally owned suppliers where possible 
• Promoting authentic cultural experiences and heritage preservation 
• Encouraging the use of locally owned restaurants, shops, and services 
• Supporting fair economic opportunities for local stakeholders

Responsible Visitor Behaviour 

We encourage our guests to travel responsibly by respecting local customs, traditions, laws, and cultural sensitivities. This includes: 

• Appropriate dress at religious and cultural sites 
• Responsible use of water and natural resources 
• Minimising waste  Respecting wildlife and protected areas 

Licensed local guides provide on-site guidance to support responsible behaviour and positive community interaction.

Protection of Cultural Heritage, Wildlife & Legal Souvenirs 

Jordan Address Travel does not promote or support the purchase or sale of illegal souvenirs, including historic or archaeological artefacts, or products derived from endangered flora or fauna, in accordance with national legislation, CITES, and the IUCN Red List. 

Guests are advised to purchase souvenirs only from legal and reputable sources. We actively discourage unethical or illegal purchases.

Human Rights, Equal Opportunity & Child Protection

Jordan Address Travel respects internationally recognised human rights principles and is committed to conducting its business in a fair, ethical, and responsible manner.

We are committed to:

• Non-discrimination based on gender, age, nationality, religion, disability, or any other protected characteristic
• Equal opportunity in employment, partnerships, and service provision
• Fair wages and safe working conditions in compliance with national labour legislation
• Respect for employees’ rights to freedom of association and collective representation in accordance with applicable laws

Jordan Address Travel applies a zero-tolerance policy toward all forms of child exploitation, abuse, harassment, or forced labour. We do not support any activity that violates the rights of children.

Staff, guides, and partners are expected to report any suspected human rights violations or unsafe situations to company management and relevant authorities.

The company is committed to preventing exploitation and ensuring that all business operations uphold dignity, equality, and respect.

Fair & Ethical Business Practices 

We are committed to ethical and transparent business conduct by: 

• Complying with Jordanian laws and applicable international standards 
• Ensuring fair working conditions for employees and collaborators 
• Communicating honestly and transparently with clients and partners 
• Maintaining zero tolerance for corruption, bribery, or unethical behaviour

Suppliers & Partners 

Jordan Address Travel works primarily with licensed and reputable suppliers. Sustainability considerations are taken into account when selecting and cooperating with guides, transport providers, accommodations, and activity partners. 

We expect our partners to comply with national legislation, fair labour standards, health and safety requirements, and ethical business conduct.

Health, Safety & Guest Well-Being 

The safety and well-being of our guests and staff are a priority. We ensure this by: 

• Working with suppliers that follow appropriate safety standards 
• Providing accurate pre-departure and on-site information regarding activities and potential risks 
• Offering guidance on health, safety, and responsible conduct

Customer Feedback & Complaints

Customer feedback is an essential part of our sustainability approach. Guests are encouraged to share comments, suggestions, or concerns through direct communication and online platforms. 

Feedback, including sustainability-related comments, is reviewed by management and used to improve services and operational practices.

Monitoring, Reporting & Continuous Improvement 

Sustainability is an ongoing process. 

Jordan Address Travel: 

• Reviews sustainability practices at least once every 12 months 
• Identifies opportunities for improvement 
• Provides sustainability awareness to staff 
• Updates internal procedures where necessary 

Progress related to this Sustainability Policy is reviewed annually and documented internally. Where required, sustainability performance is reported to relevant stakeholders and certification bodies in line with our sustainability reporting commitments.

Scope & Responsibility 

This Sustainability Policy applies to all employees and representatives of Jordan Address Travel and guides our cooperation with suppliers and partners. 

Company management is responsible for overseeing its implementation, monitoring compliance, and conducting annual reviews.

Animal Welfare & Wildlife Protection

Jordan Address Travel does not promote or offer excursions involving:

• Captive wildlife
• Animal performances
• Wildlife exploitation activities
• Direct interaction with wild animals in captivity

We avoid promoting activities that harm wildlife or fragile ecosystems.

Where traditional camel riding is included in itineraries in Wadi Rum, it is provided by licensed local Bedouin operators operating under Jordanian national regulations.

We cooperate with accommodation and activity providers in destinations such as Wadi Rum, including:

• Aicha Camp
• Mazayen Camp

Tourism activities in these locations are nature-based and conducted in open desert environments in accordance with local laws and environmental regulations.

Policy Effective Date: 1 June 2025 

Next Review Date: 1 June 2027 

Review Frequency: Annual (every 24 months) 

Approved By: Company Management